"In early days, I tried not to give librarians any trouble, which was where I made my primary mistake. Librarians like to be given trouble; they exist for it, they are geared to it. For the location of a mislaid volume, an uncatalogued item, your good librarian has a ferret’s nose. Give her a scent and she jumps the leash, her eye bright with battle" Catherine Drinker Bowen (1897–1973), U.S. biographer.
source: http://www.librarysupportstaff.com/infoseek.html
see also related post from my other blog:
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